Multi-Domain Enterprise Admin — Operations System

Global logistics and operations leaders manage mission-critical inventories across multi-regional warehouses, fluctuating purchase queues, and high-frequency dispatch schedules. When enterprise systems grow organically over a decade, operational friction multiplies exponentially across fragmented dashboards.

As Senior Product Designer, I directed the complete information architecture restructuring and design token system to consolidate six disparate internal applications into one unified, keyboard-friendly web platform. The transformation eliminated cross-tab context switching and introduced actionable telemetry for executive and frontline teams alike.

Power users were forced to remember conflicting hotkeys across multiple windows, and data tables lacked essential filtering presets. Dense tables with 40+ columns suffered from severe visual noise and inconsistent badge semantics, leading to costly clerical errors during emergency dispatch events.

Furthermore, the legacy software failed basic accessibility requirements, with low-contrast chart palettes making rapid risk assessments difficult under warehouse lighting conditions. We needed an ergonomic layout that delivered maximum data density without sacrificing scanning clarity.

We established a unified design token architecture in Figma with 3 customizable density modes (compact, standard, relaxed) and full WCAG 2.2 AA compliant contrast ratios. We integrated a global command palette (Cmd + K) that enables power users to execute bulk approvals and queries in seconds.

The redesigned console reduced end-to-end order processing time by -34%, eliminated 92% of operational discrepancy tickets, and shortened new operator training onboarding from 3 weeks down to just 3 days.